Return/ Exchange Policy
& Exchange Policy
case we receive a cancellation e-mail and by that time the order has
already been "processed" by the seller, the order cannot be
cancelled. Gupta Publication House has the complete right to decide
whether an order can be cancelled or not. The customer agrees not to
dispute the decision made by Gupta Publication House and accept Gupta
Publication House decision regarding cancellation.
Publication House. reserves the right to refuse or cancel any order
placed for a product that is listed at an incorrect price or for any
other reason. This shall be regardless of whether the order has been
confirmed and/or payment been received. The 100% payment shall be
refunded and the User shall be informed of the same.
products except books can be exchanged within 7 days of receiving the
order, except in the following cases:
Items that have been used or opened
An item not returned in the condition it was received.
Any item received by Gupta Publication House in a damaged condition.
take stringent measures to ensure that the items delivered to you are
in perfect condition. However, there is a remote possibility that:
item may be damaged during transit
there might be a manufacturing defect
that a wrong item is delivered to you
only such cases as given above, we will replace the item at no extra
cost, provided that the request for replacement / return of item is
made within the stipulated time-frame as given below. No returns or
replacements will be allowed after the order is processed, except for
the reasons given above.
get a replacement, email us your Order Number and the Reason for
returning. Only after receiving our confirmation for the return, you
are requested to send the item back to us. We will then arrange for
the replacement of the item through our logistics partner. We shall
not be responsible for any items sent to us for return / replacement
without our confirmation. The email address for all such
communication is email@example.com
Policy: Any item ordered from gphbooks.com cannot be returned. It
is only possible to exchange the item as per the above
Exchange/Replacement Policy. Books cannot be exchanged.
Policy of gphbooks.com:
of unavailability of products or a service problem:
the item sent for replacement is not available, we will try to give
you the best possible alternatives, but at the end, choice of the
customer will be final.
the order is confirmed by us and the product is not shipped on time
to the customer, then we give refunds to the customer, if the
refund will be given, if product is not available or we are not able
to ship the products.
courier products, if the delivery address is out-side the service
area, then 100% refund will be given to the customer
to be processed within 7-10 Days after the returned products have
been recieved via Bank Transfer or Cheque.
Merchandise to Gupta
has tie-ups with logistic partners who work specifically
on reverse logistics. A customer can contact us on
firstname.lastname@example.org and our customer support team will initiate a
reverse pick-up for you. Alternatively, a customer can also ship us
the merchandise via courier or insured parcel post for tracking
purposes. gphbooks.com does not take any responsibility for
reimbursement or compensation in the event that any returned packages
are lost, stolen, or mishandled. We do not refund shipping or
for exchange or replacement must be sent to the below address:
Damaged in Shipping:
is not responsible for items lost or damaged in shipping. However,
all packages are insured; if your item is lost or damaged, please
hold onto the item, with the original packaging, and call us
+91- 731- 2424121 or
mail us at
We will contact the Courier Company on your behalf and file an
insurance claim. Once the courier company has approved and paid the
claim to Gupta
we will forward the applicable amount to you (Note: Original
insurance cost is not refundable).
An email notification
will be sent once the return has been processed.